Asterisk call center banner

Newsletter







  • Subscribe Unsubscribe

Company Announcement
more

1.gif

FlexQueue 2.1 Call Center released. The system architecture is very steady, robust, realtime, scalable, and low resources consumption, great improvement compared with other VoIP callcenter products.

 

Mandarin sounds files in GSM/Ulaw/Wav  fully recorded and released for Asterisk 1.4.20.1, and adopted by Yahoo for internal use.

 

Vicidial fully translated into Chinese version, and Chinese Agent/manager manual  rewrited , some functios are also customized according to local customer's request.

 

Provided self-hosted LookMyPC server & client & ActiveX control & documents to a large China software company, who integrate lookmypc into their software products & their messenger product, so to have remote servicability for their product , and make messenger product have the silent remote employee monitoring capabilities.

 

Recently upon the requests from online trainning customers, we release Beta version of LookMyPC Broadcast , which broadcast any internal PC screen over internet and it is less than 1 second for the screen updates to be transfered from teacher/presenter screen to the student/audience screen.

 

A GZ based Hongkong citizen survey call center company selected us to upgrade their 70 seats manual dialing system to full functional predictive/progressive automatically dialing call center, so to improve their productivity. Now, the installation & testing for the first phase has been successfully finished, the system will automatically dial customers and distribute the live calls to the available agents.

网梭派车王交通救援系统 more

1.gif

    网梭派车王汽车救援系统整合了呼叫中心、调度平台、业务平台、短信平台等,统一了各个平台的功能和协作,很好发挥协同效应,大大降低了运营平台的建设成本,提高了运营效率。我们也可以为客户现有系统提供集成服务,完善救援业务的信息化。

 

    该系统适用于所有车辆运输服务企业,可以实现精准、快速的客户服务,全面监控各业务环节运营绩效。实施该系统,是企业扩大运营规模,达到AAA级服务标准的有效支撑系统。

FlexQueue呼叫中心系统 more

      

      该平台是在经过vicidial多次项目积累,总结分析了vicidial呼叫中心系统各种优势和弱点之后,吸收了Vicidial架构的优点,并着重解决vicidial的各项弱点的基础上,重新开发的呼叫中心中间件平台FLEXQUEUE,是一个特性丰富,稳定可靠,可扩充性强的一个比较理想的IP呼叫中心平台。

 

FlexDialer预测式自动外呼系统 more

3.gif

 

      FlexDialer是借鉴vicidial拨号算法,和管理功能,在过往项目经验的基础上,进行优化,重新开发的智能拨号器,它利用FlexQueue进行座席排队和接通电话的自动排队和分派。

      FlexQueue实现电话分派和座席管理,提供与客户端的访问接口,而FlexDialer实现名单管理和各种策略下的自动拨号。

 


粤ICP备16000208号